Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not offer refund for not shipping by Christmas.
Time Frame for Refund or Exchange
We will process your refund or exchange as soon as possible. For a smooth processing of your transaction it would be best to provide us with your tracking number. In cases where you have returned the product and have not received any notification from us you may contact us at firstname.lastname@example.org
Return & Exchange Policy
Should you want to return or exchange your product you may do so within the 30-day period. Contact us at info email@example.com and we will immediately send you a Return Authorization Number for an easier processing of your transaction. The return shipping will charged at the buyer’s expense.
Duties & Taxes
Duties and taxes if applicable will be charged at the customer’s expense.
How do I track my order
You will automatically receive an email from us once your order has been processed and dispatch. We will also include the link where you can easily track your package. You can also visit https://kuyajoey.com/track-order to track your package manually.
Methods of Payment
Paypal and all major credit cards are accepted. For a VISA debit card holder, an international fee may apply and its amount will be dependent on the card issuer.
You can view our shipping policy here: https://kuyajoey.com/shipping-returns